Welcome to the Returns & Refund Policy of alphathreadz, managed by Virtex Stadium Innovations Private Limited! At alphathreadz, your satisfaction is our top priority, and we strive to ensure that every purchase meets your expectations. This policy details our procedures for returns, exchanges, and refunds, providing you with confidence when shopping for your fashion essentials. Please review this policy carefully to understand how we facilitate smooth transactions on our platform.    
 

By using our website and making purchases, you agree to adhere to the terms specified in this Returns & Refund Policy.  

Returns & Refund Procedures:  

To be eligible for a refund, an item must meet the following criteria:  

• It must be in its original packaging.  
• All tags must be intact.  
• The item should ideally be unworn and in its original condition.  
• Refunds are typically processed within 5-7 business days upon receipt and inspection of the returned items.  

Refund Eligibility Requirements:  

Please contact our customer service department if you would like to initiate a return. Please provide your order number, detailed information regarding your request, and any supporting documentation. If further clarification is needed, please include your contact information. Items must be returned unused, in their original condition, with packaging and tags attached.    
 

Refund Processing Timeline:  

Refunds will generally be processed within 5-7 business days using the original payment method.    
 

Conditions for Partial Refunds:  

In some cases, partial refunds may be issued for items returned with minor damages or missing accessories, subject to evaluation.    
 

Policy on Shipping Costs:  

Shipping costs are not refundable unless there has been a mistake on our part. We regret that we cannot reimburse shipping fees for returns.    
 

Refund Exemption Conditions:  

There are certain circumstances in which refunds are not available:    

• Custom products are eligible for refunds only in the event of damage or incorrect packaging upon receipt.  
• Returns without the original packaging or tags will not be eligible for a refund.  
• A refund will not be given for products that exhibit signs of wear or use beyond what is necessary.  

Any exceptions to these policies will be explicitly communicated during the purchase process.    
 

We appreciate your time and attention in reviewing our Returns & Refund Policy. Our goal is to provide our customers with a seamless and transparent shopping experience. In the event that you have any questions or need further assistance, please do not hesitate to contact us at virtexstadiuminnovations@gmail.com - we are always available to assist you.